POLICIES

Admission Policy

All prospective EEA / non EEA students are required to submit a completed application form including relevant documents and payment via online, post or in person.

Each student will be required to sit a placement test to identify applicant’s language level, and an interview will be conducted with the Director of Studies or lead teacher, upon arrival, to gauge the level of spoken English and comprehension.

Note: No minimum level of English or educational qualification is required. Students must be aged 18 or over


Induction Day

It is mandatory that all students attend course induction on the first morning of a new course.

Students are assigned a class group, based on the results of their placement test and interview. They are given an induction pack and course books where applicable. Having gone through the guidelines, they are introduced to the teachers and administration staff and taken on a tour of the school.


Attendance & Punctuality Policy 

Attendance

Attendance is recorded daily by the teachers and monitored by the QA Officer and Centre Manager. Attendance is particularly important on the Academic Year program.

  • All international students are required, by law and Direct English, to attend a minimum of 85% of school lectures.
  • Students are required to attend a minimum of 15 hours a week, as per their scheduled timetable for the duration of the course.
  • Written warnings will be issued to students for non-compliance and these will be placed in their student file.

Students who are absent from the college are required to contact the college administrator either by email info@directenglishireland.ie or phone 021 2411131 by 09:00am. 


Punctuality

Punctuality is very important. Being late can result in an absent mark on attendance records. Failure to meet the 85% attendance rate within a four week period will result in the student being issued with a verbal warning. Continuation of poor attendance rates can result in being expelled.


Procedure

Tutors are responsible for checking attendance at the beginning of class and hourly thereafter.

No student is permitted to access the attendance sheets at any time.

Students are required to be punctual for all classes, late attendance is unacceptable.

Students are required to be in class 5 minutes before the commencement of classes.

Students arriving 15 minutes after the commencement of class are allowed to enter. However they will be marked late.

Students arriving to class more than 15 minutes late, are permitted to enter the class, but will be marked absent for that hour, which could lead to a waring.

Students leaving 15 minutes prior to the end of class will be marked absent for one hour.

All students are required to sign in/sign out their arrival/departure on the class attendance book daily. Class tutors are required to sign off the student attendance book at the end of each class.

*These attendance measures are being enacted by the school to fulfill the attendance criteria of INIS.


Sick Leave Policy/ Medical Insurance

Due to unforeseen circumstances students may fall ill during the academic term which can negatively affect their attendance rates. However, students can apply to the college for sick leave. Students are not permitted to take holidays/breaks during the scheduled college term. Student holidays and breaks comply with the Department of Justice and Equality requirements at Direct English. An unscheduled break will only be permitted by the college in exceptional cases of illness.

The sick leave procedure is as follows:

The student notifies the college administrator of their absence on the first day via email info@directenglishireland.ie or phone 021 2411131 by 09:00am.

  If the student is sick for more than one day, they are required to keep the college informed on a daily basis.

For sick leave exceeding two days a medical certificate will be required by a Doctor for the duration.

 If sick leave is greater than a two day period, students are required to email a copy of the medical certificate to Direct English. Once the medical certificate is received the student will be notified via email/text. The student does not need to contact the college administrator thereafter.

If the student’s illness period is extended greater than the dates he/she is certified for then he/she will need to contact the college and submit a current and valid medical certificate. All details of correspondence and medical certificates are documented in the student file.


Student Medical Insurance:

All students are required to have private medical insurance, either personally or through a group scheme at the time of registration to INIS/GNIB.

Direct English offers a number of approved medical insurance policies which can be purchased directly through Direct English.

Under EU/EEA regulations, students from other member states who are attending a course of study are entitled to free hospital services provided they have Form E.109 with them. In order to be eligible you will be required to provide the Irish health authorities with documentation from your home country that validates your entitlement.

Students from non-EU countries are not covered for any free medical attention off-campus and must therefore have their own private insurance.

Please note that heavy levies are charged for all hospitalization and it is advised to make provision for adequate medical insurance.

Non-EU students are required to show proof of comprehensive medical insurance cert when registering with the Garda National Immigration Bureau (GNIB). Proof of health insurance is also required when applying for a student visa.


Close Family Bereavement

A close family bereavement is defined as the death of a Parent/Sibling/Spouse/Child.

The student notifies the school administration of his/her absence via email info@directenglishireland.ie

Students are allocated a period of one week for compassionate leave. All students on return to classes are required to provide proof to the school administration.

All students travelling home need to provide the travel documentation to the school administration prior to leaving.

This can be emailed to info@directenglishireland.ie

All correspondence and documentation are filed in student’s file.


Absenteeism and Expulsion Policy

Non-attendance / Un-notified attendance:

Non-attendance for an invalid reason or un-notified attendance is not acceptable.

 1or 2 days absence needs to be explained in writing in the form of a note to the College Administration upon return.

5 days of un-notified absence (5%) will result in a verbal warning.

 10 days of un-notified absence (10%) will result in the first written warning.

15 days of un-notified absence (15%) will result in the second written warning.

 20 days of un-notified absence (20%) will result in notification of expulsion due to unsatisfactory attendance.

As per the ILEP (INIS) ‘Where a student has 25% or more uncertified absence in the first 6 weeks of the Programme, this will be communicated with GNIB and INIS’.

Students who are absent due to an agreed unscheduled break with college management will not be expelled as long as the unscheduled break conditions are met.

Students who have not attended any classes for a 4 week period will be expelled immediately, in writing.

Students have the right to appeal against the warning/decision which is provided by the school administration within 7 days of receipt.

There is no mechanism permitted whereby students can make up an uncertified absence(s) through additional classes either during or at the end of the Programme.

 


Holidays & Breaks Policy

 There are no holidays or breaks outside the published calendar for students.

Student holidays and breaks comply with the Department of Justice and Equality requirements at Direct English.


Refunds Policy

Refunds will be granted on the following grounds:

Visa Refusal

 Withdrawal from Course (prior to course commencement) /Visa withdrawal 

 Cancellation – conditions apply see below

 Refunds 

Withdrawal from Course – prior to course commencement

An application being withdrawn by the applicant due to change of mind will incur a minimum charge, as follows:

 Cancellations made 15 days prior to the commencement of the course will be refunded in full; however, an administration fee of €200 will be deducted.

 Cancellations 7-14 days prior to the course start date will incur a 50% charge of the course fee.

 Cancellations 1-6 days prior to the course start date of course starting will incur a 100% charge of the course fee.

 The course fees are non-refundable once a course has commenced and the deposit is non-refundable and non-transferable.

 Where fees have been paid through ‘pay to study’ the same conditions of refund apply, as stated above.

 In all cases students are required to complete a Fees Refund form.

 All bank charges during incoming/outgoing payments will be paid by the student. The school will not be responsible for bank deduction / charges.

 Refund fees will only be processed for students by bank transfer within 20 days of receiving all relevant documents and terms and conditions being met.

 No refund of fees will be granted once a student visa has been granted to the student or where the student visa has been revoked by the relevant authorities after it has been granted.


Visa Refusal

Prospective international students (Non-EEA) choosing Direct English as their college of choice in Ireland will pay their tuition fees to ‘Pay to Study’ directly. If a non-EEA student has their visa application refused, ‘Pay to Study’ will refund the student directly minus an administration fee of €200.

Resident International students (Non-EEA) who have their visa /visa appeal rejected, are allowed to make an application for a student refund directly to Direct English.

Students are required to email their request with the following documents to info@directenglishireland.ie

  • an original refusal letter
  • completed refund application
  • a personal statement for refund, including name, signature, payee name and bank account details.

*Administration fees are a financial charge by the college to the client for the administration processes involved in the application and correspondence with the relevant authorities regarding the student visa application process.

* Students who have purchased medical insurance through Direct English, will be refunded within the first 4 weeks of course commencement, after 4 weeks no refund will be issued.

 

 


Fee / Payments

Payments can be made via

Account Number: 54551286

Sort Code: 93-41-43

IBAN: IE29AIBK93414354551286

BIC: AIBKIE2D

Under new legislation in Ireland all visa requiring students advance funds will be held in a segregated account (Escrow) until your visa is approved and a copy sent to PaytoStudy

The most effective method of payment is through PaytoStudy, (https://paytostudy.com)

By using Pay to Study no bank charges will be added to your transfers. By using this system, you are able to pay in your home currency, so there is no need to buy Euro from your bank prior to transferring. All payments can be tracked by you the student 24 hours a day online. Therefore, you will not need to contact the school to confirm whether or not we have received payment. All visa authorities now accept PaytoStudy as means of payment of tuition fees. You will need to add the confirmation of payment receipt to your visa application. Using the PaytoStudy payment method is quick and simple. You can start your payment by clicking https://paytostudy.com

Please note there is a €10.00 ISPS fee for all Euro to Euro transactions.


Exam Entry and Recording of Grades

Direct English has an obligation to its students to register them with the appropriate awarding body and to enroll students for examinations at the end of the course.

All academic year students are required to sit for the test associated with their Programme (Cambridge, IELTS, Trinity College London, TIE.) This is arranged by the school, but the course fees do not include examinations.  These fees are to be paid separately.

Short term students may request the school to arrange an external exam (Cambridge, IELTS, Trinity College London, TIE) an additional fee will be charged.

  The student and school management enter an agreement upon enrolment to a Programme that the student will be registered on. The agreement states that the student agrees to sit all exams of the program he/she has enrolled for. The signing of the registration and examination obligation form by both parties is mandatory.

 The school registers all students with the awarding body, includes registration for the exams and assessments.

 Direct English are required to make the exam results available on request to INIS and other statutory authorities, subject to the provision of relevant data protection requirements.

 Arrangements for enrolling the student in the relevant exam, ensuring the student can provide the required documentation for presentation at the exam center, and providing help and guidance throughout the exam process, will be the responsibility of the school administration.

Recording of Grades:

 Only once the external verification process is complete will the results be inputted into the students’ examination results database.

 Students will receive their results at the end of the academic year in a report of results– posted to their address.

 The Direct English internal grading system is used to calculate levels of performance within prescribed benchmarks. This System is used to measure factors such as class participation, progress tests, project work and class presentations.

All records are maintained for a period of 6 years and are available on request to students, INIS and relevant internal personnel with Data Protection are adhered too.

Complaint, Grievance and Feedback

Complaint: A statement that something is unsatisfactory or unacceptable.

Grievance: An official statement of a complaint over something believed to be wrong or unfair.

The purpose of this policy is to provide a framework for students to make an informal complaint and or an official complaint (grievance) to Direct English. All complaints made to Direct English are taken seriously and are dealt with in a professional and timely manner.

Complaints Process:

  Submit the complaint verbally to the Administrator /Director of Studies (DOS).

 The complaint will be documented and submitted to the relevant personnel & director. The complaint will be dealt with and the complainant will be contacted within one week of the complaint being made with a resolution (if at all possible).

Grievance Process: 

  If the complainant is not satisfied with the resolution of step 1 or deems the complaint to be of a more serious nature, he/she can put the complaint in writing by completing the Student Grievance Form and submitting it to the DOS (Director of Studies).

  The complainant will receive a response from the DOS (Director of Studies) within one week of the ‘Formal Grievance’ (written complaint) being submitted to acknowledge receipt of the grievance.

  The maximum duration for issue of a resolution to the student is 21 days.

 If the complainant is not satisfied he/she can make a written complaint to the Academic Council by completing a Student Grievance Form for their acknowledgement. The Academic council’s decision is final. If it is a legal problem, the complainant can seek legal advice/representation themselves.

Feedback

Direct English welcomes your comments and suggestions regarding any issue to improve our service or area of non-satisfaction, which can be brought to the attention of the Administrator or DOS by email info@directenglishireland.ie

Emergency Contact

In case of emergency please contact Direct English at

085-7219897 (Asif Muhammad) / 089-2250738 (Afreen Baig)

Please note this number is for emergency use only and it is available 24hours, 7 days a week. Please note emergency does not include: Queries about the city locations, course, school, attendance, visas holidays – These can be discussed during working hours

Holidays / brakes

No classes will be conducted on public holidays.

Bank / Public Holidays in Ireland

  • January 1st (New Year Day)
  • March 17th (St. Patrick’s Day)
  • Easter Monday
  • First Monday in May
  • First Monday in June
  • First Monday in August
  • Last Monday in October
  • December 25th & 26th
  • December 31st

Timetable / Academic Details

Morning Session

Chart

Afternoon Session

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In compliance with the Data Protection Acts 1998, and 2003 and the amended GDPR of 2018, the following policy explains how and why we collect personal information, how we use it and what we do to ensure it is secure at all times.  It will also explain how you can access the information we hold on you, including how you can request this information be erased if you so wish.

Our Commitment:

Direct English is committed to the protection of all personal and sensitive data which it holds and the handling of such data.

All staff and students have been informed of the new and updated GDPR (25th May 2018). Changes to data protection legislation implemented in the school’s policy shall be monitored in order to remain compliant with all legal requirements.

All data within the school’s control shall be identified as personal, sensitive, or both to ensure that it is handled in compliance with legal requirements, and access to it does not breach the rights of the individuals to whom it relates.

What information do we collect from you and how do we collect it?

We will only collect personal information from and about you which is necessary to provide educational services to you or contact you for direct marketing purposes.

A lot of our initial contact with students will be either:

  • Face-to-face (walk-ins)
  • Online application through our website
  • Phone Calls, letters, post, email and related correspondence
  • Through agents, partner schools and organisations electronically.

We shall be transparent about the processing of data and communicate these intentions via notification to staff and students.  All students are required to sign an application form with clearly stated Terms & Conditions which include information on personal data processing within the school according to the school’s policy and legal requirements. Enrolment of students under the age of 18 is possible only following their parents’ written consent (T&Cs), e.g. their signature on the application form.

Staff responsible for data protection are in the Management, Marketing, and Administration departments. However, all staff must treat all student information in a confidential manner and follow the guidelines as set out in this document. The school is also committed to ensuring that its staff are aware of data protection policies, legal requirements and adequate training is provided to them. The requirements of this policy are mandatory for all staff employed by the school and any third party contracted to provide services within the school.

How do we use data collected for employment purposes?

The school realises it is unlawful to publish or display an advertisement that shows an intention to discriminate; this includes social media, internet, leaflets, or any kind of advertisements. All jobs posted are in accordance with awarding body requirements and government legislation:   https://www.djei.ie/en/

When a person applies for a position within our school, be it in the academic or administrative departments, we request an up-to-date CV, and a copy of any and all college transcripts and relevant qualifications. Contracts of employment are sent to the successful candidate by email. Appointees are required to accept their offer online prior to commencement and they must read and agree to the company policies before accepting the offer, which includes the updated GDPR policy, 2018. Candidate information will be screened only by those directly involved in the decision making process. Only the management team will view a potential candidate’s personal information.

Images/Photographs/ Videos

Images of staff and pupils may be captured at appropriate times and as part of educational activities for use in school media only. Unless prior consent from students/parents/staff has been given, the school shall not utilise such images for publication or communication to external sources. It is the school’s policy that external parties may not capture images of staff or students without prior consent.

How do we store such information?

All electronic copies of CVs (which include name, address, email and phone numbers, Bank details, and PPS numbers) are stored in the HR folder on the DOS personal computer which is password protected. They are also stored in hard copy in the HR filing cabinet, which is kept locked at all times.

How long do we keep records of your data?

We will keep your data only for as long as necessary for the purpose for which it was collected and to provide you with services, to conduct legitimate business interests or where otherwise required by law.

Who has access to your data?

Data will only be shared with external parties in circumstances where it is a legal requirement to provide such information. Any proposed change to the processing of individual’s data shall first be notified to them. 

What rights do you have pertaining to the information we store about you?

You have the right to ask to access your personal files, be they electronic or otherwise.

Any individual, whose data is held by us, has a legal right to request access to such data. Personal data about students will not be disclosed to third parties without their consent unless it is obliged by law, for example if the request is made by:

  • Other schools
  • Examination authorities
  • Health authorities
  • Police and courts
  • Social workers and support agencies
  • Educational divisions.

Where any personal data is no longer required for its original purpose, an individual can request that the personal data is deleted by the school.

How do we prevent the loss or misuse of your information?

Hard copy data, records and personal information are stored out of sight and in a locked cabinet. Sensitive or personal information and data should not be removed from the school site; however, some staff may need to transport data between the school and their home to access it for work.

The following guidelines are in place for staff in order to reduce the risk of personal data being compromised:

  • Paper copies of data or personal information should not be taken off the school site. The information should not be on view in public places, or left unattended under any circumstances.
  • Unwanted paper copies of data, sensitive information or student files should be shredded.
  • Printouts of any personal or sensitive information are not left in printer trays or photocopiers.
  • If information is being viewed on a PC, staff must ensure that the window and documents are properly shut down before leaving the computer unattended.
  • Transporting data away from the school, it should be done on a USB stick.

These guidelines are clearly communicated to all school staff, and any person who is found to be intentionally breaching this conduct will be disciplined in line with the seriousness of their misconduct.

  • Regular back up of computer systems
  • Soft copy information is stored in a cabinet which is locked with a key at all times.

How do we dispose of data?

The school recognises that the secure disposal of redundant data is an integral element to compliance with legal requirements and an area of increased risk. All data held in any form of media (paper, tape, electronic) shall be properly destroyed meeting recognized national standards, e.g. shredding paper documents or disposing IT assets as required.